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Your Agreement With tmk4d Starts Here

These terms set out the rights and obligations that apply to your tmk4d account — from how you open it, to how transactions are processed using Touch 'n…

Applies to all Malaysian accountsCovers deposits, withdrawals and account accessTouch 'n Go, GrabPay, Boost dan FPX includedJurisdiction-dependent access rules apply

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What These Terms Cover and Where They Apply

tmk4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction you have with your account on tmk4d.net, including account creation, deposits, withdrawals, participation in promotions, and any disputes you may raise. Access to our platform and the availability of specific features depends on the laws that apply in your location —

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where local law permits, you may use the full range of services described here. We process deposits and withdrawals through Touch 'n Go, GrabPay, Boost dan FPX, and FPX rails; the terms applicable to each payment method are incorporated by reference from those providers. tmk4d reserves
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the right to suspend, amend, or terminate account access if we determine that use conflicts with applicable local legislation. Any amendments to these terms will be communicated via the registered email address on your account before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ENQUIRIES CONTACT

How to Reach Us About These Terms

Team online

Live Chat

Our live chat team is available around the clock to answer questions about your account terms, transaction rules, or any clause you need clarified before proceeding. Start a chat from any page on tmk4d.net.

Email Support

For formal written queries about these terms — including requests to amend your account details or raise a dispute — email our support team directly. We aim to respond within one business day for all terms-related correspondence.

Help Centre

Our Help Centre contains plain-language explanations of the key clauses in these terms, including how withdrawals are verified, how account suspension works, and what steps to follow if you believe a transaction was processed in error.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Rights Explained

Data We Collect

When you open an account, we collect the information needed to verify your identity and process transactions. This includes your name, contact details, and payment method data tied to Touch 'n Go, GrabPay, Boost dan FPX or FPX. We do not sell this data to third parties.

Cookie Policy

We use cookies to keep your session active, remember your language preference, and understand how you navigate the lobby. You can adjust cookie permissions via your browser settings at any time without losing access to your account.

Account Security

Your account is protected by password authentication and session management controls. We recommend using a unique password and logging out after each session on shared devices. If you suspect unauthorised access, contact our live chat team immediately to freeze the account.

Data Retention

We retain your account records for as long as your account remains active and for a period thereafter as required by applicable law. Transaction histories tied to Touch 'n Go, GrabPay, Boost dan FPX payments are kept in line with those providers' own retention requirements.

Your Right to Request Changes

You may request a correction to any personal data we hold on your account by contacting support via email. We will action verified correction requests within seven working days and confirm the update to your registered email address.

Dispute Resolution

If you believe a transaction was processed incorrectly or that a term has been applied in a way that disadvantages you, raise a formal dispute via email. We will investigate and provide a written response within five business days of receiving your complete submission.

Common Questions About These Terms

These questions cover the clauses our account holders ask about most often — from how changes to the terms are communicated, to what happens to your data when you close your account. If your question is not answered here, reach our support team via live chat or email.

Yes. These terms apply to all accounts regardless of which payment method you use. Specific processing rules for Touch 'n Go, GrabPay, Boost dan FPX are incorporated by reference, but the core account terms remain the same across all payment rails.

We will send a notification to the email address registered on your account before any material change takes effect. Continuing to use your account after the effective date of the change means you accept the updated terms.

Yes. Email our support team with your account details and a data access request. We will compile and send a summary of the personal data we hold, including transaction records and login history, within seven working days.

When you close your account, we retain transaction and identity records for the period required by applicable law. After that retention period, your data is deleted from active systems. You can confirm the specific retention window by contacting support.

It means that your ability to access certain features depends on the regulations in your location. We do not override local law, and if a feature is restricted in your jurisdiction, we will display a notice explaining which services remain available to you.

Send an email to our support team with your account ID, the transaction reference, and a description of the issue. We investigate all formal disputes and provide a written response within five business days of receiving a complete submission.

Withdrawals via Boost and FPX are subject to the verification steps described in your account dashboard. We verify account ownership before releasing funds, and the timeline depends on the processing window of the chosen payment provider.

Your Agreement With tmk4d Starts Here

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Account Rights Explained

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Right to Request Changes

Dispute Resolution

Common Questions About These Terms

01 Do these terms apply to me if I deposit using Touch 'n Go or GrabPay?

02 How will I be told if these terms change?

03 Can I request a copy of the data tmk4d holds on my account?

04 What happens to my account data if I close my account?

05 What does 'access where local law permits' mean in practice?

06 How do I raise a formal dispute about a transaction?

07 Are there any terms specific to withdrawals processed via Boost or FPX?

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