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How tmk4d Handles Your Personal Data

At tmk4d, we take seriously how your personal data is collected, stored and used when you hold an account with us.

Data collection transparencyMalaysian account holder rightsTouch 'n Go, GrabPay, Boost dan FPX transaction privacyClear data retention periodsDirect contact for data requests

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What This Privacy Policy Covers

tmk4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process when you open and operate an account on tmk4d.net, including data generated during deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX. The scope of your rights under this policy depends on local law and

1
is available where local law permits. We collect your name, contact details, device identifiers and transaction records only to the extent necessary to run your account, verify identity, process payments and prevent unauthorised access. We do not sell your personal data to third parties. Payment transaction
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data linked to Touch 'n Go, GrabPay, Boost dan FPX is processed by those payment providers under their own privacy terms, and we receive only the confirmation data needed to credit your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to exercise any of your data rights — access, correction, deletion or objection — our privacy team is reachable through the channels below. We aim to acknowledge your request within two business days and resolve it within 14 calendar days where the matter is straightforward.

Team online

Live Chat

Start a live chat session from any page on tmk4d.net. Our support team can log your privacy request directly and route it to the data team on your behalf, any time of day.

Email

Send your privacy request to our dedicated data email address. Include your registered account email so we can verify your identity before actioning any change or disclosure.

Help Centre Form

Submit a structured privacy request through the Help Centre form on tmk4d.net. This route gives you a reference number so you can follow up on your request status at any point.

HOW WE PROTECT YOUR ACCOUNT

Data Handling and Account Security Practices

We apply layered security across every part of the account and payment flow. From the moment you deposit via Touch 'n Go, GrabPay, Boost dan FPX to the point your withdrawal is…

Data Encryption

All data transmitted between your device and tmk4d.net is encrypted using TLS. This applies to account login, payment flows via Touch 'n Go, GrabPay, Boost dan FPX, and any personal data updates you make in your profile.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser settings or our cookie consent tool on the site.

Account Security

Your account is protected by password hashing and optional two-step verification. We never store your payment credentials — Touch 'n Go, GrabPay, Boost dan FPX tokens are held by the respective payment providers, not by us.

Data Retention

We retain your account and transaction data for as long as required by applicable Malaysian financial and regulatory obligations. Once the retention period lapses, data is securely deleted or anonymised from our systems.

Third-Party Access

We share only the minimum data required with payment processors and identity verification partners. Each partner is contractually bound to handle your data in line with this policy and cannot use it for their own marketing.

Requesting Changes

To update, correct or delete your data, contact us via live chat or the Help Centre form. We will verify your identity, then process the request. Deletion requests may be subject to retention obligations under local law.

Answers to Your Privacy Policy Questions

The questions below cover the rights and situations Malaysian account holders ask about most when it comes to how tmk4d manages personal data. If your question is not here, reach out through live chat or the Help Centre form and we will respond within two business days.

We collect your name, email address, contact number and device identifiers at registration. Once you transact, we also hold payment confirmation records from Touch 'n Go, GrabPay, Boost dan FPX to reconcile your account balance.

Yes. Submit a data access request via the Help Centre form or live chat with your registered email address. We will verify your identity and deliver your data summary within 14 calendar days where local law permits.

Contact us through live chat or the Help Centre form. Deletion is carried out once we verify your identity, subject to any retention periods required under applicable Malaysian law or financial compliance obligations.

We share data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX and identity verification partners, and only to the extent necessary to process your account transactions. We do not sell data to marketers.

Retention periods follow applicable Malaysian financial regulations. When the required period ends, data is securely deleted or anonymised. You can ask us for the specific retention schedule that applies to your account type.

Session and functional cookies are scoped to tmk4d.net only. Analytics cookies measure on-site behaviour but are not used to build cross-site advertising profiles. You can adjust cookie settings via your browser or our on-site consent tool.

Reach our privacy team via the email address listed in the Help Centre or through live chat on tmk4d.net. We acknowledge all complaints within two business days and aim to resolve them within 14 calendar days.

How tmk4d Handles Your Personal Data

Contact Us About Your Data

Live Chat

Email

Help Centre Form

Data Handling and Account Security Practices

Data Encryption

Cookie Use

Account Security

Data Retention

Third-Party Access

Requesting Changes

Answers to Your Privacy Policy Questions

01 What personal data does tmk4d collect when I open an account?

02 Can I request a copy of all the data tmk4d holds on me?

03 How do I ask tmk4d to delete my personal data?

04 Does tmk4d share my data with third parties?

05 How long does tmk4d keep my account and transaction data?

06 Are cookies on tmk4d.net used to track me across other sites?

07 Who do I contact if I believe my privacy rights have been breached?

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